5.17 – Grievance Procedure for Students

  1. Purpose

    To establish a procedure for handling student concerns or grievances when there is no other college policy or procedure that governs the situation.

  2. Policy

    The policy of this college shall be to work to resolve student concerns and grievances, even if the subject matter thereof does not clearly fall under a published college policy or procedure.

  3. Procedures
    1. Students having complaints, grievances or other concerns for which they are unsure of the applicable process or reporting mechanism may file such complaint, grievance, or concern with the Dean of Students or other college administrators designated by the Vice Chancellor for Student Affairs (“designee”). The Dean of Students or designee will communicate with the student to gain an understanding of the matter at hand.
      1. If the Dean of Students or designee determines that another college procedure governs the situation (e.g., grade appeal, sexual misconduct, etc.), the Dean of Students or designee will act as a facilitator to ensure the information is directed to the appropriate college official.
      2. If the Dean of Students or designee determines that no other college procedure governs, the Dean of Students or designee will informally work with the student, and others as necessary, to reach a resolution of the situation.
    2. If the student and Dean of Students or designee are unable to resolve the situation, the student may file a formal written grievance with the Vice Chancellor for Student Affairs or designee. The Vice Chancellor for Student Affairs or designee will conduct an investigation into the matter, taking all steps deemed necessary based on the circumstances, and will issue a written decision to the student. The Vice Chancellor for Student Affairs or designee’s decision is final and not subject to further appeal.
    3. If a complaint is not resolved at the college level, students may choose to file a complaint through one of these external agencies:
      1. Missouri Department of Higher Education: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
      2. The Higher Learning Commission of the North Central Association: https://www.hlcommission.org/Student-Resources/complaints.html
  4. Responsibilities
    N/A
  5. Definitions
    N/A
  6. Authority

    This policy is maintained under the authority of the Vice Chancellor for Student Affairs.

  7. Related Policies

    N/A

  8. Implementation
    1. Purpose, procedures, responsibilities and definitions approved and adopted by the Cabinet on 02/06/2018.
    2. Policy approved and adopted by the Board of Trustees on 03/12/2018.